What To Know Before Services

When making an appointment with Matthew Miller Skin, it’s important to follow these guidelines to make sure you get the best results from your service. By scheduling an appointment, you are agreeing to these policies.

How do I prepare for a treatment?

Make sure you avoid scrubs, AHAs, benzoyl peroxide, retinols, or topical prescriptions for 3 days before your appointment. Also avoid facial waxing or injectables within a week before your appointment.

What is your cancellation policy?

Please allow 24 hours for cancellations or rescheduling.  Failure to do so will result in 100% of the service charge or deduction in series/gift certificate.

Pop-ups will have a 48 hour cancellation or rescheduling policy.  Failure to cancel or reschedule before 48 hours will result in the card on file being charge 100% of the service charge.

If I’m running late, will I still get the full service?

Guests who arrive late are not guaranteed a full service.  Matthew will do his best to accommodate guests.  However, if time does not allow, the service will be cut short by the time late.  If the guest is too late to receive the service, they are responsible for full price of the service.

Do you take walk-ins?

Matthew Miller Skin is by appointment only.

Are kids allowed to be in the treatment suite during my service?

Matthew Miller Skin is a small/intimate space.  Due to size of space and liability issues, guests are not permitted to bring children 13 and under.  If you do bring a guest, they will have to wait outside the suite.

Could I have an allergic reaction to any of your products used during a service?

If you have any allergies, this should be communicated before arriving for your appointment.

What is your returns/refund policy?

Products purchased in suite, may be returned with a full refund or exchange within 14 days of purchase. No refunds or exchanges after 14 days, or if the product is more than half empty.  After the first session of a series, no refunds will be made on that series.

Can I combine promotion/discounts?

Promotions may be limited to certain dates.  They cannot be combined with other discounts or series.

Can I use my gift certificates anywhere?

Gift certificates are currently only valid at the Los Angeles studio.

How can I pay?

Matthew Miller Skin accepts all major credit cards.  While Matthew Miller Skin accepts cash, change is not kept on location, therefore cannot be given.